Under Consumer Duty, ongoing reviews stopped being a service feature and became a regulatory expectation. The annual file note has to evidence continuing good outcomes — across products, fees and consumer understanding — and the firm-level board report has to tie back to the individual reviews. The pieces below cover the practical structure. The cluster sits inside Client operations; for the underlying regulatory framework, see Consumer Duty.
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Ongoing service review template
A practical seven-step annual review structure for UK IFAs under Consumer Duty. The agenda, the evidence to capture, the fair-value confirmation and the file note that lives on the client record.
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Consumer Duty year 2 — outcomes monitoring
The shift from implementation to evidence. The four outcomes, the metrics for each, and the year-2 annual board report that ties firm-level monitoring back to individual client reviews.
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